Operations Specialist Clinical Divisions

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day

• 2:1 Match on retirement savings

Responsibilities*

Clinical Quality Program Support- Provide standard quality data analytics and reports for monthly Quality Program Committee (QPC) meetings. Update standard slide deck for QPC meetings. Support monthly M&M Quality Improvement Grand Rounds by preparing monthly cases for review. Acting as primary contact for Quality Analytics team to troubleshoot issues with Otolaryngology Quality Dashboard. Perform one-time analyses as needed.

Qgenda Specialist Support- Partner with Qgenda Champion to develop and perform regular time away and tracking reports in Qgenda for Department Leadership and Clinical Division Chiefs. Maintain cFTE in Qgenda and perform regular analyses on captured clinical effort in Qgenda and make recommendations on proposed solutions to address gaps in clinical effort and clinical schedule. Partner with Department Effort Specialist to trigger schedule changes when faculty clinical effort is adjusted and trigger effort review and/or updates if schedule changes. Perform monthly analysis on operating room time used as well as operating room time needed for each physician to ensure appropriate resource allocation. Perform analysis on operating time used within Divisions to make recommendations to Business Administrator and Associate Chair of Clinical Programs on any needed changes in operating time allocations across Divisions.

Clinical Faculty Practice Support and Analysis- Perform monthly analysis on operating room time used as well as operating room time needed for each physician to ensure appropriate resource allocation. Perform analysis on operating time used within Divisions to make recommendations to Business Administrator and Associate Chair of Clinical Programs on any needed changes in operating time allocations across Divisions. Develop and deliver clinical faculty group practice data and analyses to support operations and strategy aims. Monitor and push clinical practice data/dashboards to clinical division chiefs on a monthly cadence. Provide analytical support and consultation to clinical division chiefs under direction of Business Administrator.

Mobile Audiology Unit Specialist- Act as primary Department operations contact for the Audiology Mobile Unit. Participate in monthly Mobile Unit meetings with Office of Community Benefit and other mobile unit leaders from other Departments. Partner with clinical leadership to procure equipment, staff and develop deployment model recommendations for mobile unit.

Other Departmental Responsibilities- Support Department events including planning activities and day of onsite set-up and clean up. Trigger and manage the holiday hour scheduling process for Department faculty to ensure adequate coverage for all holidays. Provide additional onsite support to faculty and Department staff related to facility issues. Act as staff DEI Driver for Department of Otolaryngology which includes attending meetings and performing analyses as needed or requested by DEI Physician Champion for Department to help advance initiatives.

Required Qualifications*

• Bachelor's degree required.

• Progressive healthcare business or administrative experience.

• Demonstrated ability to make independent decisions

• Ability to work effectively with a large range of stakeholder, including executive leaders and frontline clinical staff.

• Strong data skills including the ability and experience conducting analyses and applying results to operations management.

• Strong knowledge and experience in clinical operations.

• Demonstrated ability to work effectively with a wide range of stakeholders.

• Experience using EPIC

Desired Qualifications*

• Knowledge of Otolaryngology and Audiology clinical subspecialties and operations.

• Previous supervisory experience.

Work Schedule

This position is a full-time position which requires the individual to be onsite M-F with limited availability of remote work.

Additional Information

Business Operations Specialist- Clinical Divisions

Admin Specialist Senior

Direct supervision is received from Department of Otolaryngology - Head and Neck Surgery Business Administrator - Clinical Divisions

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

248812

Working Title

Operations Specialist Clinical Divisions

Job Title

Admin Specialist Senior Health

Work Location

Ann Arbor Campus

Ann Arbor, MI

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Exempt

Organizational Group

Medical School

Department

MM Otolaryngology - HNS

Posting Begin/End Date

5/09/2024 - 6/30/2024

Career Interest

Administration

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