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Job Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

Overview :

You’ll join the ServiceNow Platform team at Takeda, a rapidly changing industry that uses technology and data in new ways. You’ll work in an agile, innovative, people-centric organization, where your work will matter every day as you use your skills to lead the team to create and manage Enterprise Service Catalogs, digitize paper based workflows, increase usage and citizen builder capability of Enterprise Service Catalogs, on NOW platform. In this role, you will drive improving the availability, searchability and quality of Knowledge that is available throughout the organization through the Enterprise Service Catalog and Portals. Also you will lead the effort to Increase the acceptance and use of our service portal through user experience design - for more satisfaction, efficiency and make life simple for our employees, Partners, HCPs and patients.

As part of the ServiceNow Platform team, you'll have the chance to explore new experiences and develop new skills, and you'll know that the work you do every day makes a difference — to our patients, our people, our planet, and to yourself.

As part of the team, you will report to the Enterprise ServiceNow Platform Lead

How you will contribute:

Product Delivery

• Provide recommendations on features needed for the product for future stages of development.

• Develop product vision and strategy and synchronize it with ServiceNow Platform and product owners responsible for adjacent products.

• Lead team through the process of defining product requirements ensuring they are complete, integral, consistent, and the sole source of requirements for the team.

• Prioritize features with development teams and ensure successful releases.

• Scope the delivery promise of a Catalog considering existing resource constraints and sustained development of the Service Catalog/ UX product.

• Oversee initiation and execution of continuous improvement efforts.

• Define product offering in terms of benefits, features, and customer journeys.

• Responsible for the day-to-day development and alignment of delivery to the strategic vision.

• Build product vision to incorporate intelligence feature of platform in improving Service Catalog

Monitoring and Reporting

• Build a backlog of user stories, prioritize items to achieve business goals and continuously update together with the team.

• Make sure the team correctly understands the requirements.

• Work with the scrum master, engineering manager, and design leads to align timelines, dependencies, and scope.

• Participate in the planning sprint to reaffirm priorities and confirm requirements.

• Interact with other teams and units as part of synchronization ceremonies to implement cross-team tasks.

• Support the team in collecting ideas and setting priorities for prototyping and development.

• Develop a strategic customer engagement plan for the Service Catalog & UX and work with Capability Owners and strategic partners across the organization to drive execution.

• Work with Capability Owners to prepare for customer launch and readiness.

What you bring to Takeda:

• Degree, majoring in Computer Science/Information Systems, with a minimum of 7 years relevant experience in ServiceNow Application design and implementation.

• Ability to interact with all levels of management including Leadership Team. Complex problems and proposed solutions.

• Experienced in concepts of Centralized request portal, Employee Center, Request Management, Now Mobile, Virtual Agent and Service Catalog builder.

• 3+ years’ experience in implementation and management of Service Catalog.

• Ability to integrate Service Catalog to a Third party apps

• Familiarity with Intelligent automation concepts.

• Familiarity with JIRA & Tricentis

• Agile Software Development Life Cycle and GxP validated Experience.

BENEFITS:

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus

• Flexible work environment, including hybrid working

• Comprehensive Healthcare Insurance Plans for self, spouse, and children

• Group Term Life Insurance and Group Accident Insurance programs

• Health & Wellness programs including annual health screening, weekly health sessions for employees.

• Employee Assistance Program

• 5 days of leave every year for Voluntary Service in additional to Humanitarian Leaves

• Broad Variety of learning platforms

• Diversity, Equity, and Inclusion Programs

• No Meeting Days

• Reimbursements – Home Internet & Mobile Phone

• Employee Referral Program

• Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)

ABOUT ICC IN TAKEDA:

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.

• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

#Li-Hybrid

Locations

IND - Bengaluru

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time