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Date: May 14, 2024

Location: RMZ Ecoworld, Devarabeesanahal, Bengaluru, India

Company: BT Group

Why BT?

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Responsibilities

• Collaborate with Business stakeholders to gather and analyse business requirements.

• Design end-to-end solutions using the ServiceNow TMT components to meet business needs while ensuring maximum out-of-the-box solution.

• Develop technical architecture and blueprint, considering scalability, performance, and security aspects.

• Create/Review detailed technical documentation outlining design decisions and implementation strategies.

• Define and manage integrations with external systems using TMF APIs, REST, SOAP, and other methods.

• Provide technical guidance and mentorship to development teams, ensuring adherence to best practices for the Service Now TMT industry solution.

• Stay updated with ServiceNow platform updates, new features, and industry trends.

• Optimize the performance of ServiceNow applications, identifying and resolving bottlenecks.

• Implement security best practices and ensure compliance with data protection regulations.

• Identify, manage and seek to resolve technical risks and issues against business requirements.

• Proactively drive innovation, with new ideas and options made available by new technology and process.

• Review and maintain comprehensive technical documentation for implemented solutions.

• Compare the different offerings and provide the best solution considering the license cost and build complexity

• Understand existing technology landscape to recommend opportunities for simplification and modernization to fully exploit the technology solution while balancing the business need for flexibility and appropriate localization.

Skills

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Min 7 years of experience as a ServiceNow Developer or Architect, with a track record of successful project implementations.

• Strong proficiency in a number of the ServiceNow TMT components, for e.g., ITSM, FSM, TNI, OMT, SPM, TSOM.

• Min experience of 2 hands on Implementations with Now platform – preferably ITSM encompassing channel consolidations

• Experience in building the solution using EC/EC Pro capabilities

• Excellent problem-solving skills and the ability to analyze complex technical issues.

• Strong communication and interpersonal skills for effective collaboration with diverse teams.

• ServiceNow certifications are a plus and will be highly valued

• Knowledge of emerging technologies and the ServiceNow roadmap to develop and deliver innovative digital solutions

Experience

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• Proven experience in identifying, evaluating, and developing effective procedures and systems requirements that meet business requirements.

• Experience in building applications from scratch.

• Experience in working with Agile tools like JIRA, Confluence etc.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.