This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1228935 Position Summary:

Responsible for auditing, analyzing, compiling and validating crucial data. Assists with report development, when necessary. Assists the department director during regulatory surveys. Assists the department director in special projects.

Responsible for responding to and addressing complaints or concerns raised by patients or patients\' significant others.

Position Responsibilities:

Clinical / Technical Skills (40% of performance review)

?Notification to team of comments from Patient Satisfaction surveys.

?Performs data collection and data entry for HBIPS/IPFQR chart abstraction, data collection and related activities as assigned.

?Reviewing patient charts and extracting data timely.

?Knowledge of medical terminology and ability to navigate the patient record.

?Tracking, quantifying, and ensuring monthly metrics are received and reported from each department, including additional programs.

?Assist in gathering, compiling, modeling, and validating data.

?Effectively manage multiple projects.

?Validating data acquisition methods.

?Accurately demonstrates use of database systems to document occurrences, medical staff review functions, committee review and actions.

?Assists in compiling reports for committees and administrative team.

?Utilizes information obtained via performance improvement activities to seek and act on opportunities to improve patient care processes.

?Responsible for maintaining current systems to ensure integrity of data obtained during the varying processes performed in the department.

?Assists the department director during regulatory surveys in obtaining requested reports and data.

?Assists the department director in assigned special projects.

?Addresses concerns/complaints by patients or patients significant others in a timely and effective manner.

?Responds to grievances per policy.

?Maintains professionalism and non-judgmental attitude when responding to complaints or grievances.

?Acts in the best interest of the patient and serves as an advocate for the patient when concerns arise.

?Investigates the complaint/grievance and involves appropriate hospital leadership, as necessary.

?Will attend and be a member of the Grievance Committee.

?Will maintain documentation for each complaint and grievance received as well as documentation for actions taken.

?Perform other duties as required.

Safety (15% of performance review)

Teamwork (15% of performance review)

Integrity (15% of performance review)

Compassion (15% of performance review)