• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule: Monday-Friday (9AM-5PM)
• Building:
• Salary Range: $64,000.00 $66,524.00

Position Summary

Reporting to the Practice Operations Manager and Director of Practice Administration this role will provide clinic support in the Department of Otolaryngology Head -Neck Surgery in conjunction with providing administrative support through a variety of tasks related to the division.

Responsibilities

This role will ensure patient centered care by demonstrating behaviors that reflect a culture of service and will strive to meet the expectations of the patients.

• Assists with the coordination of all activities related to the orderly running of the physician practice and team coverage in the Department of Otolaryngology-Head and Neck Surgery Faculty Practice.
• Schedule encounters, including the coordination of all clinical and administrative documentation required for pre authorization.
• Manage and maintain clinic and OR schedules to ensure optimal efficiency in epic.
• Answer phones and direct calls appropriately; take messages that are clear and legible and disseminate this information to the appropriate parties.
• Schedule appointments, office visits, ancillary services, surgical cases, and academic activities in accordance with proper protocols related to rhinology scheduling guidelines.
• Secure proper referrals, pre-authorizations and/or pre-certifications for visits, procedures, and surgical cases; verify all insurance eligibility.
• Following proper charting procedures; scan patient records and other medical information in appropriate EMR; assist in maintaining patient files in accordance with various governmental and practice standards; obtain physician authorization to release medical records.
• Ensure physician billing is in requisite departmental format prior to delivery to billing department; ensure that all patient visits have appropriate billing documentation, including but not limited to, all relevant and accurate patient demographic and insurance information, co-payments, and aged balance collections.
• Function as key liaison between physician and hospital operating/procedure room.
• This position may require on occasions as appropriate to assist coverage within the department.
• Other related duties as assigned.

Minimum Qualifications

• Bachelor's degree or equivalent in education and experience.

Preferred Qualifications

• 2 years of related experience
• Outlook Exchange electronic calendar
• Experience with scheduling and registration in EPIC
• Knowledge or experience related to insurance verification and authorizations

Other Requirements

• Proven administrative or assistant experience
• Knowledge of office management systems and procedures; proficiency in MS Office
• Excellent time management skills and ability to multi-task and prioritize work
• Mindfulness and critical thinking skills.
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Excellent presentation skills
• Strong people skills with diligence
• Ability to manage confidential information with excellent judgment and discretion
• Diplomacy and efficiency in a high demand environment.