Appointment Type: 

Permanent-Exempt (PEX). This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer.

Application Opening: May 8, 2024

Application Deadline: May close anytime but not before May 22, 2024

Compensation Range: $184,314 - $235,274

Recruitment ID: RTF0146187-01147882

Who We Are

Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one-time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information on the department, please visit our https://hsh.sfgov.org/ .

What We Do

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. HSH’s Homelessness Response System (HRS) funds and administers a system of care that shelters, houses, and serves approximately 14,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,000-bed shelter system for adults and families including shelters for members of the LGBTQ community; rapid rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with nearly 10,000 units which provide permanent housing and services to formerly homeless individuals and families.

Under the direction of the Chief Deputy Director, the Deputy Director for Planning, Performance & Strategy will lead a team that anticipates and prepares the Agency to meet future needs and guides equity-driven and data-informed decision making intended to improve outcomes for people experiencing homelessness.  The three core components of this role are planning and strategy, data and performance, and coordination between healthcare, behavioral healthcare, and homeless services.

The Deputy Director for Planning, Performance & Strategy will integrate the work of these teams, optimizing the Agency’s ability to set strategy, understand outcomes,  adjust operations, and focus resources. They will be able to represent this work at board hearings, in executive-level conversations with City leadership, and to the public. The Deputy Director for Planning Performance & Strategy will be guided by data, by HSH’s five-year strategic plan, and the agency’s core values of equity & justice, quality, and innovation. In concert with the executive leadership team, the position will also provide overall strategic direction, community ambassadorship and leadership to the organization. The Planning, Performance & Strategy Division works interdependently with the Agency’s other divisions: Programs; Equity; Administration & Finance; and, Communications & Legislative Affairs.

The role requires a balance of high-level strategic thinking capability, hands-on organizational skills, keen analysis and reporting, project management skills, and stakeholder relationship building and management. The ideal candidate for this role will be able to work in a highly independent fashion, possess strong communication skills, be politically astute, be aware of nationwide trends, and have extensive public sector change management experience.

Specific duties of the Deputy Director for Planning, Performance & Strategy include but are not limited to the following:

• Supervises 3-5 managers and directly oversees consultants.

• Guides development of core organizational vision and strategy in concert with Executive Director, Chief Deputy Director, and the Agency’s leadership team. Selects and supports projects that align with these goals.

• Develops the vision for programmatic priorities, clear objectives and outcomes that directly address the needs of people experiencing homelessness, HSH, and the broader stakeholder community.

• Manages the organizational strategy and monitors long-term goals for understanding program impact.

• Manages, tracks, and reports on the progress of the Home by the Bay Strategic Plan

• Plans and operationalizes high touch/impact methods for community engagement.

• Liaises with stakeholders on relevant data, impact, and performance measurement issues.

• Develops / monitors key strategic initiatives.

• Regularly delivers oral presentations to and interfaces with collaborating organizations, other city departments, Mayor’s Office, Board of Supervisors, and city leadership.

• Embraces and embodies the Agency’s racial equity goals and provides leadership to help advance the achievement of those goals within the organization and within the larger homelessness delivery system.

• Builds and strengthens relationships with key partners, including City departments and other community stakeholders to develop trust and rapport.

• Oversees the Agency’s data & performance strategy, ensuring that data can be rapidly and reliably mined to analyze the needs of the homeless population, evaluate operations, and support continuous quality improvement.

• Supports the Manager of Data & Performance in building the infrastructure necessary to integrate regular data review and data-informed decision making throughout the Agency.

• Oversees the Agency’s Data Privacy function and supports the Data Privacy Officer with executive-level communication and decision making.

• Responsible for coordination between the primary care, behavioral healthcare and the homeless response system 

• Supports the Manager of Planning & Strategy in strategic planning; program and system design, analysis, and evaluation; project management for organizational change initiatives; and, special initiatives, particularly those that necessitate the involvement of stakeholders from across the Agency’s divisions and programs.

• Oversees and strategically utilizes consultant workstreams in coordination with the executive leadership and other key stakeholders.

• Monitors alignment of program and system design and performance with strategic plan goals.

• Serves as senior ambassador for reports focused on homelessness trends, program and system outcomes, demographics, population impacts, equity analyses, and program evaluations.

• Every five years, directs, oversees, and develops a plan and timeline for a strategic planning process in partnership with HSH, consultants, people with lived experience of homelessness, service providers, city agencies and other key stakeholders.

• Plans the agenda for and facilitates meetings with internal and external stakeholders.

Education:

Baccalaureate degree from an accredited college

Experience:

Five (5) years of managerial experience in the administration of social services, housing programs, and/or homeless services. All of the qualifying experience must include supervisory experience. Two (2) years of this work experience must be in the administration of a homelessness program, homelessness service or other function whose primary objective is addressing homelessness.

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis up to a maximum of two (2) years. One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units.

Note: One year of full-time employment is equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours exceeding forty (40) hours per week are not included in the calculation to determine full-time employment.

Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Master’s Degree in in social work, public administration, public health, or other related field.

• Ability to articulate how homelessness is a racial equity issue and to engage in workplace discussions about racial equity.

• Prior work experience or subject matter expertise in homelessness policy and/or service delivery or in related fields including but not limited to affordable housing, permanent supportive housing, anti-poverty programs, and/or social services programming.

• Prior work experience or subject matter expertise in organizational change management; data presentation & analysis; continuous quality improvement; and strategic planning.

• Connection with other subject matter experts in homelessness policy and service delivery in other jurisdictions; familiarity with promising and emerging practice nationwide.

• Excellent written and verbal communication skills; experienced with public speaking and making public presentations; strong group facilitation skills.

• Organized, self-directed, detail-oriented, and able to effectively manage competing priorities to external timelines.

• Able to maintain a professional demeanor under pressure; ability to navigate relationships with a diverse group of stakeholders with diplomacy and emotional intelligence.

• Prior public sector management experience including familiarity with the public budgeting process, the public contracting process, and working in a unionized, civil service workplace.

Verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures: The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process (https://sfdhr.org/information-about-hiring-process)

• Conviction History

• Employee Benefits Overview  (https://sfdhr.org/benefits-overview)  

• Municipal Executive Association Benefits Overview (https://sfdhr.org/mea-miscellaneous-benefit-summary)

• Equal Employment Opportunity 

• Disaster Service Worker (https://sfdhr.org/disaster-service-workers)

• ADA Accommodation

• Right to Work (https://sfdhr.org/information-about-hiring-process#identification)

• Copies of Application Documents

• Diversity Statement (https://sfdhr.org/information-about-hiring-process#diversitystatement)

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

•    Select the “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Analyst Information: If you have any questions regarding this recruitment or application process, please send your inquires to recruitment analyst Latasha Collins at latasha.collins@sfgov.org

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.