Summary:

Under the supervision of a licensed pharmacist, Pharmacy technicians assist in various activities of the pharmacy department. Through the leadership of the operations leadership team, the pharmacy technician is responsible for the essential functions and responsibilities outlined in this document, noting every employee is expected to perform other similar and related duties as assigned. Leadership has the right to change or add to the job responsibilities based on changes in workflows or processes as necessary.

The employee is expected to:

Obtain and maintain appropriate knowledge and understanding of Baystate Medical Center/Baystate Health (BH) Pharmacy Services. This knowledge includes the values, policies, and procedures of BMC/BH and BH Pharmacy Services. The incumbent serves as a representative of the department both inside and outside the Pharmacy and Hospital and must adhere to system and department compliance policies, any applicable laws and regulations, and the Baystate Operating Principles.

The certified pharmacy technician I am responsible for supporting dispensing and restocking functions from the central pharmacy to patient care, OR, and procedural areas utilizing automated inventory dispensing machines (e.g., carousel) and cabinets (e.g., Pyxis/Anesthesia Pyxis machines) as well as various medication trays and carts and essential non-sterile compounding (USP 795) tasks.

The certified pharmacy technician I team members are expected to understand significant job responsibilities and performance factors that help meet the mission and vision of the department and organization. This includes a strong dedication to the following vital behaviors which impact the patient experience:

Customer service

Teamwork

Attendance

Thorough understanding of drug distribution workflows focusing on medication safety, quality, and value;

Dedication and commitment to understanding, identifying, and participation in quality improvement initiatives

Job Responsibilities:

1)

Distributive Pharmacy Services:

Demonstrates a thorough understanding of a Central Pharmacy and distributive pharmacy technician's duties and responsibilities. This includes, but is not limited to:

Operates all pharmacy automation and technology in accordance with policy, procedures, and manufacturing instructions to support inventory management, drug preparation, and dispensing processes across all medication storage locations (patient care units, ORs, procedural areas, trays, kits, code carts, etc.)

Demonstrates proficiency in the management and distribution of all trays and kits prepared/managed by the pharmacy

Demonstrates proficiency in general non-sterile compounding procedures (compounding oral liquids, packaging oral solids, and all labeling and documentation as required for dispensing)

Assists the purchasing staff with functions related to drug purchasing and inventory control as needed.

2) Dedication to Quality/Safety

Understands the BH pharmacy locations and shifts and is familiar with the expectations of the technician role and various specialty areas/roles.

Maintains a working knowledge of medication error prevention methods and handling/preparation techniques for high-risk or high-alert medications, including LASA medications

Participates in the Unit Inspection process to ensure medication storage areas meet regular requirements and medication inventory is accurate and appropriate for use.

Participates in medication/safety event reporting and resolutions as appropriate.

3) Customer Service & Teamwork:

Interacts effectively with other members of the department and health care team regularly.

Maintains attentiveness to the rights of patients. Maintains confidentiality of patient information.

Triages orders, determine priorities, processes orders, and notify the pharmacist as appropriate.

Communicates effectively with the team and external colleagues. This includes receiving/referring incoming calls to the department that handles the pharmacy window.

4) Participates in the BH staff development program - Performance Evaluation (PE) and works to meet departmental, professional, and personal goals

5) Participates in the training and/or orientation of new pharmacy employees as needed

6) Employee is aware of and follows BH attendance policy

Required Work Experience:

1) Previous technician (acute/retail setting) experience required

Preferred Work Experience:

1) None Listed

Skills and Competencies:

1) Possesses good interpersonal, verbal, and written communication skills

Understands the principles of staff engagement

Proficient in computer skills (MS Word, Excel, PowerPoint) preferred

Ability to work independently

Demonstrated math skills

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

Education:

GED or HiSET (Required)

Certifications:

Certified Pharmacy Technician - Pharmacy Technician Certification Board, Pharmacy Technician - Other

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Ab out Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

• Baystate Medical Center in Springfield

• Baystate Children’s Hospital (located at Baystate Medical Center)

• Baystate Franklin Medical Center in Greenfield

• Baystate Wing Hospital in Palmer

• Baystate Noble Hospital in Westfield