Job Information
Fairmont Conference & Events Operations Manager in St Andrews, United Kingdom
Company Description
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.
Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.
Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.
Job Description
As Banquet Manager you will be responsible for all services related to banquet operation at Fairmont St Andrews.
Accountable Duties:
Reporting to the Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Follow departmental policies, procedures and service standards
Direct and manage all activity related to the Banquet department, ensuring all service standards are followed
Ensure all functions maintain a first class and positive visual impact; including ambiance, décor and service delivery
Coach and train the Banquet leadership team in all aspects of the department
Follow the annual budget and administer it in a fiscally responsible manner
Ensure all financial reporting is maintained and accurate billing for each banquet meeting is recorded
Respond to guest concerns and react quickly and professionally
Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required
Attend pre-conference meetings with clients to confirm all relevant details are communicated
Liaise with the Event Planning Team to ensure that a common vision in direction is further developed, shared, and maintained
Balance operational, administrative and Colleague needs
Conduct regularly scheduled departmental meetings
Follow all safety and sanitation policies when handling food and beverage
Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
Other duties as assigned
Qualifications
Two Years Previous leadership experience in banquet operations or multi-unit food and beverage required
Strong knowledge of Microsoft Office, Word, Excel, Property Manager and Sales and Catering system preferred University/College degree in a related discipline required
Excellent communication and organizational skills
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Proven ability to build a strong and diverse team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Eligible to work in the UK
Additional Information
What is in it for you:
Staff shuttle service to/from St Andrews
Complimentary staff canteen
50% off dining in our Food and Beverage outlets
Employee rates for Spa treatments and green fees
Access to gym and pool services
Growth opportunities
On-the-job training
Regular social events