Description:

Automotive Representatives, are responsible for assisting customers and dealers with inquiries, account status, and problem resolution. Good telephone skills, customer orientation, interpersonal skills, communication, and planning and organizing are key in this position. Must be flexible and a team player as agents work together to assist customers.

Daily Tasks:

• Answer customer questions and resolve problems with a balance of quality and efficiency.

• Process correspondence and contract cancelation in an accurate timely manner.

• Claims Services Agents are responsible for assisting dealers and customers with Vehicle Service Contract (VSC) repair and maintenance claims.

• Will handle minimum of 35+ phone calls per day

• Ability to multitask and document data promptly

• Agent answers a high volume of incoming calls and can efficiently respond to questions about coverage, exclusions, policy, and procedures.

• Agent is responsible for managing complex claims of a high dollar amount.

• Must be flexible and a team player.

• Perform miscellaneous office tasks: team assignments rotate monthly.

Required Skills:

• Experience with customer service, problem resolution, and experience in financial institutions preferred.

• Ability to multitask using different computer systems as needed.

• Attention to detail and open to coaching

• The position does require an understanding of vehicle operations and warranty claims.

• Agent would be responsible for working with dealers and in some cases independent inspection companies to determine vehicle service contract coverage.

• Ability to gather and analyze data to make complex decisions involving vehicle repairs.

• Listen and communicate clearly and respectfully and attention to detail and be open to coaching

Skills:

Customer Service, Automotive, technical skills, Computer Savvy

Top Skills Details:

Customer Service, Automotive, technical skills, Computer Savvy

Additional Skills & Qualifications:

The position does require an understanding of vehicle operations and warranty claims.

-Agent would be responsible for working with dealers and in some cases independent inspection companies to determine vehicle service contract coverage.

-Ability to gather and analyze data to make complex decisions involving vehicle repairs.

-Listen and communicate clearly and respectfully and attention to detail and be open to coaching

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.